Refund policy

At MIKACASE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days after delivery.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

  • Include proof of purchase or order number

Certain items may not be eligible for return, including:

  • Customized or personalized products

  • Items marked as final sale

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.

Please note:

  • Original shipping costs are non-refundable

  • If the return is due to customer preference (wrong size, changed mind, etc.), the customer may be responsible for return shipping costs.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the item and packaging

We will arrange a replacement or full refund at no additional cost.

Exchanges

We currently replace items only if they are defective or damaged.
If you need an exchange, please contact our support team.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company (it may take some time before your refund is officially posted)

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@mikaguard.com/
Website: https://mikaguard.com/